Privacy Policy

FlowFirst Plumbing & Heating is an independent plumbing and heating business based in Shipham, North Somerset. When we refer to "we", "us" or "our" in this policy, we mean FlowFirst Plumbing & Heating.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect personal information you provide when you:

• Fill in the contact form on our website (name, phone number, email address, and message)
• Contact us directly by phone or WhatsApp
• Enquire about or book our services

We do not collect any sensitive personal data, and we do not use cookies beyond those strictly necessary for the website to function.

We use the information you provide solely to:

• Respond to your enquiry or quote request
• Arrange and carry out plumbing or heating work
• Send you relevant information about your job (invoices, appointment confirmations)

We will never sell, rent or share your personal data with third parties for marketing purposes.

We process your personal data on the basis of:

• Legitimate interests — responding to enquiries and providing our services
• Contract — where you have engaged us to carry out work
• Legal obligation — where we are required to retain records by law

Our contact form is powered by Formspree, which processes form submissions on our behalf. Formspree may temporarily store your submission data. You can view their privacy policy at formspree.io.

Our website is hosted by Vercel, which may collect standard server logs (IP address, browser type, pages visited). View their privacy policy at vercel.com.

We retain enquiry data for up to 12 months. Data related to completed jobs (invoices, correspondence) is kept for 6 years in line with UK tax and business record-keeping requirements, after which it is securely deleted.

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where no legal obligation requires us to keep it)
• Object to or restrict our processing
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at the details below.

If you have any questions about this privacy policy or how we handle your data, please get in touch:

• Phone / WhatsApp: 07946 113945
• Website: Contact form